FAQs
Q: Is the price on your website real price, why it is much cheaper than market price?
A: We manage our business with lower overheads than a retail store. We needn't employ many different departments, and needn't pay the much fees for advertising, renting a store, asking other team for alteration etc. We are the largest professional factory in our city, and our clients can order from our factory directly. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
Q: What are the benefits of creating an account?
A: Creating an account with Our store allows you to shop faster, track
the status of your current orders, review your previous orders, and
write product reviews.
Q: I forgot my password, how do I get logged back in?
A: If you forgot your password, you may request a new ONE TIME use only
password via e-mail. Just fill in your e-mail address at the login page
and it will be sent to you.
Q: How can I change my contact information?
A: Click the "Your Account" button located at the top of any page. You
can change or add an address, change your password and view your order
history.
Q: What forms of payments do you accept?
A: We currently accept Visa and MasterCard. Paying by credit card is
safe, easy and convenient at our store, a quick, secure, and convenient
way to order from us.
Q: Is it safe to pay by Credit card on your site?
A: Secure Sockets Layer (SSL) Certificate is the standard security
requirement for e-commerce and other transactions online. An SSL
Certificate combines encryption to protect information as it travels the
Internet and identity information about the certificate owner to
protect against fraud. Our store uses a secure server with 256-bit SSL
encryption to provide the highest level of security of your personal
information. The product displayed on Our store means that has verified
our identity and that we are the rightful owner and operator of our
website thus preventing fraud.
Q:
My card was not accepted as a payment method, although it is issued
under one of the above mentioned international organizations. Why?
A: Reasons for a rejection can be:
(a) Insufficient funds - it is necessary to charge your account or to extend current credit limit;
(b) Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
(c) Card issuer doesn't authorize ecommerce transactions - issuing bank
must be contacted and asked to activate this service. Of course, this
can be verified even when the customer chooses a certain type of card,
because there are some banks which do not allow these kind of
transactions;
(d)The card issuing bank could not be contacted and the defined
"stand-in" limits do not allow ecommerce transactions or there is a
specific maximum value of the transaction. You will have to call your
bank support line using the phone numbers printed on the back of your
credit/debit card. Your card issuing bank is the only place where
realistic information regarding the transaction incident can be found.
Q: How to do if I have questions about payment?
A: Please email us if you have any question concerning your payment.
Please quote your order number, email address and your name.
Q: How can I cancel an order?
A: If you do not want the order which you make, you must contact with us
within 6 hours so that we can do for you. 15% cancellation fee applies.
Majority of orders are dispatched within 1-2 days from the order date.
Shipped orders cannot be cancelled.
Q: How soon do you ship orders after I place them?
A: It is our goal to ship out orders as fast as possible. We will
deliver the goods via EMS, TNT, DHL or UPS within 48 hours after
receiving your funds. Usually, sending to USA need 5-7 working days,
France 6-8 working days, Australia 5-6 working days, Canada 6-8 working
days and Spain 6-8 working days. If you have urgent shipping needs
please contact us by e-mail. Or choose your favourite faster express.
Q: Can I get discount when I order more?
A: Yes, definitely! Purchase more is always welcome! Please contact us
with more details such as styles and quantities so that we can offer you
a best price after discount.
Q: Will you store my credit card information?
A: No! For cards issued under VISA, the card information is processed
directly by the bank's systems, via our site servers, all transaction
data flow being secured using the latest technology available.
For cards issued under other organizations, this information is
encrypted using proprietary encryption algorithms, and stored on
environments without any online or remote access. Information is kept
only for the time needed in case the cardholder requests a chargeback.
Q: What is your Privacy Policy?
A: We maintain strict privacy procedures for your personal information
and do not share or sell your personal information to anyone. We collect
only information that is necessary to ordering such as company name,
contact numbers, and shipping address, as well as payment information
(although not online).
Q: If I am not happy about the product, can I return it and get my money back?
A: Yes, you can. We have a guaranteed 30 days return policy. We are
committed to your complete satisfaction. In the unlikely event of
manufacturing faults, we would replace/repair the products at no cost to
the customer.
To return an item, you must email us and inform us of the reason. We will then provide you with further instructions.
Goods must be returned within 8 days of receipt date - all the original
packaging and labels. We will credit your original method of payment,
excluding 15% re-stocking/processing fee and 10% return fee. All
shipping costs associated with the return of goods are the
responsibility of the consumer.
Q: If I want to Exchanges the product, what can I do for it?
A: To exchange a product, you must email us and inform us of the reason.
We will then provide you with further instructions. The goods can be
exchanged within 3 days of the receipt date provided they are unworn and
in the original condition with all the original packaging and labels.
When returning an item for an exchange, please ensure that your name,
address, phone number and instructions are clearly indicated. All
shipping costs associated with the exchange of goods are the
responsibility of the consumer.
We strongly recommend that you use traceable shipping, as we will not be
responsible for any lost parcels. For overseas orders this process can
take up to 18 days.
Q: How do I track my order?
A: Most orders can be tracked by going to EMS Website .Once you placed
orders here, you will get an email noticing Order confirmation with
tracking number online in 48 hours later. Please contact us via email if
you need further tracking assistance.